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Shipping & returns

Shipping and handling

Your order will be dispatched within 1-4 working days from the time you place your order. From that point, it takes 5-14 working days for items to arrive.

Shipping international

Shipments available to all EU countries.

The flat rate shipping price is 10 EUR.

Free shipping from 25 EUR.

Return & Exchange

We accept returns and we offer up to 14 days to do so from the date on your receipt.

Please fill in the enclosed return form and add it in the shipment.

Download PDF Form


Send the package to:

NewCo Log  S.à.r.l.

2, Rue Laangwiss

L-4940 Bascharage


Please, bear in mind that the product must be sent in the original condition for a refund.

Refunds will be issued minus the cost of shipping and it may take up to 2-10 business days from the date received for the refund to be reflected on your credit card statement. We will refund your amount to the credit card on which goods were purchased. This is to prevent the illegal use of stolen credit cards.